Safety Culture Excellence®

We have been told that the first step of doing any job is showing up.  This is equally true of the job of leading safety.  Leaders who are noticeably absent lose opportunities to effectively lead.  Obviously leaders cannot be everywhere every time; but they can pick and choose key opportunities to emphasize the importance of safety with their presence. 

When tragedies happen and leaders don’t show up, what is the message sent to the troops?  When major new safety initiatives begin without the in-person support of key leaders, how official and important are they.  When organizations have safety teams or committees which oversee safety efforts, how do they proceed when leaders fail to attend?

The physical presence of leaders must be accompanied by their involvement and attention as well.  A worker commented recently, “There was a serious safety incident and none of the leaders got mad.”  He reflected that at his last job leaders showed emotions when safety efforts didn’t go well and caused heated discussions and decisive actions.  In short, he equated emotion with caring.  Leaders show they care when they show up and participate.  What they do in their offices and the boardroom will not have the necessary impact if they are not present and engaged at key happenings in the workplace.  Leaders, start with step one.

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Greetings everyone, this podcast recorded while in Bend, OR. I’d like to share an article Terry Mathis wrote, published September 2013 in EHS Today Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

When you think about the title of this piece, the first thing that comes to most people’s minds is an accident that produced property damage but no injuries.  While that is a common example of this principle, it is not the only one.  Virtually any undesired, unplanned, unexpected result of a work process is accidental.  It could be argued that anything that did not turn out as planned is an accident.  

When you think about it this way, people invest in the wrong stocks, elect the wrong people to office, and marry the wrong spouses from time to time.  We don’t blame such accidents exclusively on the stock market, the government, or dating services.  Likewise when an organization has a rash of injuries, it might not be exclusively the fault of the safety programs and specialists.

The real key to understanding and applying this principle is simply that good management must anticipate the multiple ways that processes can produce unwanted results and prevent them from doing so.  When you think this way, safety is not a touchy, feely specialty to be delegated.  It is a principle of good management.  

Managers must constantly be on guard against the ways in which their processes can fail or go awry.  Such events can be caused by people, machines, conditions, process flaws or combinations of these.  Designing and constantly improving all the aspects of business processes is the job of leaders, managers and supervisors.  Blaming workers or delegating problem areas seldom creates organizational excellence.  It is crucial to remember that when the goose quits laying golden eggs, you need better goose management: not an egg specialists.  

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Greetings everyone, this podcast recorded while in Cotulla, TX. I’d like to share an article I wrote, published November 2013 in OHS Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

As more and more leaders and safety professionals realize the limitations of reactive safety, they search for leading indicators to help them manage safety more proactively.  This thinking fueled the concept that lagging indicators alone, are not truly representative of safety performance, nor are they predictive or prescriptive.

 The first round of so-called “leading indicators” was little more than a measurement of safety-related activities: hours of safety training, attendance at safety meetings, participation in safety programs, etc.  OSHA’s crackdown on incentives that could potentially suppress reporting of accidents drove many organizations to base their incentives on these activity metrics rather than simply not having an accident.  

When behavior-based safety became the rage, the measurement of behaviors from observations came to be thought of as a leading indicator. As safety culture became a buzz phrase, perception surveys gained in popularity and came to be considered another potential leading indicator.  The search for meaningful leading indicators goes on because no one of these has proven adequate in predicting and preventing injuries.

Where none of these alone succeed, all of them together potentially can.  A balanced-scorecard approach in which the metrics not only complement, but predict each other has proven quite effective in proactively predicting how to prevent accidents.  When you measure how much activity it takes to change perceptions, how much of a change in perceptions it takes to change behaviors, and how much behavior change it takes to change the lagging indicators, you begin to truly measure the effectiveness of safety efforts.  Just as balanced scorecards have revolutionized strategic management, with our most successful clients, balanced scorecards for safety have proven to have a transformational impact on safety management.  

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Greetings everyone, this podcast recorded while in Fredericksburg, TX. I’d like to share an article I wrote, published September 2013 in ISHN Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

This is a follow-up to a previous blog that can be accessed here: http://www.safetycultureexcellence.com/2013/09/18/more-is-not-better-only-better-is-better/

There seems to be naïve assumption that if training does solve a problem the answer is more training.  It is NOT!  The answer is better training.  Overtraining is a serious problem in the safety programs of several industries.  Workers are literally bombarded with information that is not sticky.  They leave training sessions confused instead of enlightened.  They feel like they are trying to drink from a fire hose.

One problem is that training is designed to limit legal exposure rather than effectively improve safety.  New employee orientation on project jobsites is often a massive information dump, rather than a focused effort to eliminate the most common safety challenges.  In fact, most safety training takes a blanket vs. a focused approach.  The training tries to cover every possible risk rather than focusing on the risks that have historically caused the most injuries.  

Blanket-type training is notoriously non-memorable.  Effective training creates awareness that is sticky, (easy to remember) so that workers can easily carry the knowledge in their memory until it becomes habitual.  Test or ask your trainees if they can recite from training what they should do to improve safety.  Ask them again a week or a month after training.  If they can’t remember, the problem lies in the quality, not the quantity of training.

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Greetings everyone, this podcast recorded while in Craig, CO. I’d like to share an article I wrote, published September 2013 in BIC Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

When you drive down the highway your eyes perform two distinct, but related functions.  You look at the entire roadway in front of you (scan) and you often glance at the stripes that line your position on the highway (focus).  Both of these functions are crucial to safe driving.  You need to know the entire path you are traveling, but also need to stay within your land to avoid other vehicles.

Most safety programs have a scan but lack a focus.  Workers are admonished to “be careful” and “think before you act” but are not focused on specific improvement targets.  Safety improvement is an elephant that must be eaten a bite at a time.  Scanning may maintain the status quo, but it will not lead to significant improvement.

The best-performing organizations in safety constantly target specific improvements while maintaining the emphasis on the big picture.  Workers are careful but also focused on specific improvement targets that can be transformational for the organization.  Safety cultures form around their ability to solve safety problems and move on to other targets.  They become a “can do” culture and thrive on conquering specific safety challenges.  Excellence is not one-dimensional.  It is a combination of scanning for all risks while focusing on overcoming specific risks.  The journey to safety excellence is taken a step at a time and these steps are the focus that complement the scanning of the road ahead.

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Greetings everyone, this podcast recorded while in Decatur, AL. I’d like to share an article I wrote, published September 2013 in OH&S Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety