Safety Culture Excellence®

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Entries Tagged as 'Safety Observations'

335 – Who Should Implement Behavior Based Safety?

March 31st, 2014 · Comments

Greetings everyone, this podcast recorded while in Anchorage, Alaska. I’d like to share an article I wrote that was published March 2014 in BIC Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

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Tags: Behavior Based Safety · Safety Observations · Organizational Safety Culture · Articles · Lean Behavior-Based Safety · Safety Culture/BBS Workshops · Safety Culture Assessment · Behavior-Based Quality · Unions and Behavior-Based Safety · Behavior-Based Safety Software · Behaviour-Based Safety · Safety Culture and Performance Excellence Strategy · Behavior Science

Coaching Safety: Performance vs. Improvement

January 29th, 2014 · Comments

The most ineffective safety coaching I have ever seen had some great ideas and techniques, but it was based on a bad premise.  That premise was that supervisors and leaders should coach the day-to-day performance of their workers in an evaluative manner.  They used some powerful interaction models and evaluative techniques, but in the end, it just seemed like the boss’s opinion vs. the worker’s opinion of performance.

The best safety coaching is based on targeted improvements rather than evaluation.  Targeting specific improvements (precautions to take or behaviors that contribute to culture) helps coaching in several ways: 

  • It creates talking points that are friendly and logical (what we agreed to work on) and not subjective (what the boss does or doesn’t like)
  • It creates a clear dichotomy of performance (you either took the targeted precaution or you did not) vs. the boss thinks you did well or poorly
  • When targeted precautions are not taken, it fosters a discussion of why and why not rather than a judgment of performance
  • It creates a communication atmosphere of adult talking to adult vs. adult overseeing child
  • It creates the expectation that safety is about getting better not just staying the same


Safety coaching can be an effective tool for supervisors and leaders when done in this way.  When organizations learn how to improve safety, it is an easy and logical step to apply targeted-improvement coaching to other performance issues as well.

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.



Tags: Safety Management · Safety Observations · Performance Management · Articles · Supervisor Safety Coaching · Leadership Safety Coaching · Blog Posts

326 - Teaching Supervisors to be Safety Coaches

January 27th, 2014 · Comments

Greetings everyone, this podcast recorded while in Cotulla, TX. I’d like to share an article I wrote that was published December 2013 in BIC Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!


Shawn M. Galloway
ProAct Safety



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Tags: Safety Observations · Performance Management · Articles · Supervisor Safety Coaching · Leadership Safety Coaching

Leading vs. Lagging Indicators in Safety

November 27th, 2013 · Comments

As more and more leaders and safety professionals realize the limitations of reactive safety, they search for leading indicators to help them manage safety more proactively.  This thinking fueled the concept that lagging indicators alone, are not truly representative of safety performance, nor are they predictive or prescriptive.

 The first round of so-called “leading indicators” was little more than a measurement of safety-related activities: hours of safety training, attendance at safety meetings, participation in safety programs, etc.  OSHA’s crackdown on incentives that could potentially suppress reporting of accidents drove many organizations to base their incentives on these activity metrics rather than simply not having an accident.  

When behavior-based safety became the rage, the measurement of behaviors from observations came to be thought of as a leading indicator. As safety culture became a buzz phrase, perception surveys gained in popularity and came to be considered another potential leading indicator.  The search for meaningful leading indicators goes on because no one of these has proven adequate in predicting and preventing injuries.

Where none of these alone succeed, all of them together potentially can.  A balanced-scorecard approach in which the metrics not only complement, but predict each other has proven quite effective in proactively predicting how to prevent accidents.  When you measure how much activity it takes to change perceptions, how much of a change in perceptions it takes to change behaviors, and how much behavior change it takes to change the lagging indicators, you begin to truly measure the effectiveness of safety efforts.  Just as balanced scorecards have revolutionized strategic management, with our most successful clients, balanced scorecards for safety have proven to have a transformational impact on safety management. How balanced are your measurements? 

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.



Tags: Behavior Based Safety · Safety Management · Safety Measurement · Safety Observations · Safety Communication · Organizational Safety Culture · Safety Training · Performance Management · Change Management · Articles · Lean Behavior-Based Safety · Safety Incentives and Rewards · Leading Safety · Safety Culture Assessment · Behavioral Quality · Behavior-Based Quality · Behavior-Based Safety Software · Behaviour-Based Safety · Safety Culture and Performance Excellence Strategy · Safety Culture Excellence · Psychology Safety · Behavior Science · Leading Indicators for Safety · Safety Excellence Strategy · Blog Posts

315 - Measuring Behavior-Based Safety: The Perfect Leading Indicator

November 11th, 2013 · Comments

Greetings everyone, this podcast recorded while in Decatur, AL. I’d like to share an article I wrote, published September 2013 in OH&S Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

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Tags: Behavior Based Safety · Safety Measurement · Safety Observations · Articles · Lean Behavior-Based Safety · Behavioral Quality · Behavior-Based Quality · Unions and Behavior-Based Safety · Behavior-Based Safety Software · Behaviour-Based Safety · Safety Culture and Performance Excellence Strategy · Behavior Science · Leading Indicators for Safety

284 - Avoiding the 10 Common Pitfalls of Behavior-Based Safety

April 8th, 2013 · Comments

Greetings everyone, this podcast recorded while in Billings, MT. I’d like to share an article I wrote that was published December 2012 in BIC Magazine.  It was titled, Avoiding the 10 Common Pitfalls of Behavior-Based Safety. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence, available through WILEY (publisher), Amazon or Barnes and Noble.

Have a great week!

Shawn M. Galloway ProAct Safety, Inc

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Tags: Behavior Based Safety · Safety Management · Safety Measurement · Safety Observations · Articles · Lean Behavior-Based Safety · Behavioral Quality · Behavior-Based Quality · Unions and Behavior-Based Safety · Behavior-Based Safety Software · Behaviour-Based Safety · Safety Culture and Performance Excellence Strategy · Safety Culture Excellence · Behavior Science · Safety Excellence Strategy

277 - Leadership Safety Coaching - A ProAct Safety Workshop

February 18th, 2013 · Comments

Supervisors constantly communicate priorities and strategies to their workers, whether they intend to or not. With training, supervisors can take active control of the messages they send to promote safety as an organizational value. They can set levels of expectation that point everyone in the direction of safety excellence and exert a positive influence on the formation of safety culture.

Most supervisors don't have the latest training and tools for coaching workers to perform their jobs safely. Becoming an effective coach can leverage a supervisor's influence to make significant gains in accident reductions. Coaching skills also improve other areas of performance including quality and productivity as well as safety. The benefits to the organization impact almost every area of human performance.

The training contains the latest behavioral coaching techniques and directly applies them to improving safety. A model for counseling problem employees or addressing serious safety situations is also included. The design of the training utilizes advanced learning techniques and helps attendees to apply the models in the classroom to reality-based scenarios right out of the workplace.

For more information contact ProAct Safety at 936.273.8700 or info (at) ProActSafety.com

Shawn M. Galloway

ProAct Safety

www.ProActSafety.com

www.SafetyCultureExcellence.com

Watch Now:

Tags: Safety Management · Safety Observations · Performance Management · Change Management · Videos · Leading Safety · Supervisor Safety Coaching · Safety Culture and Performance Excellence Strategy · Safety Culture Excellence

275 - Developing Leadership Safety Roles, Responsibilities and Expectations-A ProAct Safety Workshop

February 4th, 2013 · Comments

For more information contact ProAct Safety at 936.273.8700 or info (at) ProActSafety.com

Shawn M. Galloway

ProAct Safety

www.ProActSafety.com

www.SafetyCultureExcellence.com

Watch Now:

Tags: Safety Management · Safety Observations · Performance Management · Videos · Leading Safety · Safety Culture and Performance Excellence Strategy · Safety Culture Excellence · Leading Indicators for Safety

274 - A.W.A.R.E.: Five Steps To A Successful Safety Observation

January 28th, 2013 · Comments

Greetings everyone, this podcast recorded while in Memphis, TN. I’d like to share an article I wrote that was published November 2012 in my column BIC Magazine. It was titled, A.W.A.R.E. – Five Steps To A Successful Safety Observation. The published article can either be found at www.BICAlliance.com or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store.

Have a great week!

Shawn M. Galloway

ProAct Safety, Inc

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Tags: Behavior Based Safety · Safety Observations · Performance Management · Articles · Lean Behavior-Based Safety · Behavioral Quality · Unions and Behavior-Based Safety · Behavior-Based Safety Software · Behaviour-Based Safety · Behavior Science

273 - Developing A Custom Perception Survey - A ProAct Safety Workshop

January 21st, 2013 · Comments

The fact that perceptions affect safety cultures is undeniable, yet the best intending organizations often pay little attention to perceptions and the conditioning affect they have on new employees or the company. Whether accurate or not, perceptions become culturally-norming beliefs. When these common beliefs are combined with unclear values, potentially negative attitudes, and hypercompetitive priorities, a dangerous mixture of influences is placed on individuals attempting to solve problems in day-to-day operations. The need to understand perceptions and what drives them is critical.

Many organizations measure perceptions, but few effectively manage them. There are two types of perceptions: accurate and inaccurate. Which ones are you responding to? Perceptions are influenced by multiple sources, both internal and external. Unmanaged perceptions negatively affect safety communication. Even worse, they have been identified as contributing factors in multiple catastrophic incidents.

Culture is made up of common practices, attitudes, and perceptions of risks that influence behavioral choices at work and away from work. Culture is also influenced by management, leadership, supervision, workplace conditions, and logistics. Measuring a culture involves a complex metric of perceptions, workplace realities, past accident history, and inter-connectivity of the people.

Perceptions are an important consideration when determining methods to improve safety or other aspects of performance. Perceptions affect behaviors, and they should be measured to determine a starting place for cultural modification efforts. Perception surveys can help identify areas for improvement and can serve as a baseline for measuring the effectiveness of improvement efforts.

The workshop focuses on how to measure, understand, and manage the perceptions that either facilitate or impede achieving and sustaining safety excellence. Attendees will be provided with extensive examples of perception survey report templates and detailed examples of different reporting styles.

During this workshop you will learn how to:

  • Build Support
  • Define the scope
  • Determine the goals
  • Define the users and audience
  • Define terminology
  • Determine categories and appropriate statement
  • Tools to analyze and categorize findings
  • How to administer electronically and manually
  • How to maintain trust in the survey process and hidden pitfalls to avoid
  • Categorize the results by focusing on internally-implementable action plans

For more information contact ProAct Safety at 936.273.8700 or info (at) ProActSafety.com

Shawn M. Galloway

ProAct Safety

www.ProActSafety.com

www.SafetyCultureExcellence.com

Watch Now:

Tags: Safety Observations · Employee Involvement · Organizational Safety Culture · Change Management · Videos · Safety Perception Surveys · Safety Culture Assessment · Public Events · Safety Culture Excellence · Leading Indicators for Safety