Safety Culture Excellence®

I used to ask the airline pilot who lived across the street to suggest things to my teenager because he accepted them better from him than from his dad.  Organizations have similar leanings; they prefer to get new ideas either from inside or outside.  Some organizations are highly specialized and it is hard for outsiders to deeply understand their issues. They tend to prefer to listen to experts from within their ranks.  Other organizations believe everyone on the inside thinks alike and new ideas need to come from outside experts or other organizations.

It is important to detect and understand which of these tendencies your organization has and to work with it rather than against it.  External organizations should outsource training and speaking, and lean heavily on subject-matter experts to bring in new ideas.  Internal organizations can still use outside expertise, but should consider bringing it into the mainstream through train-the-trainer and internal-consultant models that share the expertise with insiders who then, in turn, share it with the rest of the organization.   The message is important, but the messenger can spoil it if you ignore where your organization prefers to get its new ideas.

-Terry L. Mathis

For more insights, visit 

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS three consecutive times. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence (2013, WILEY).

If safety is truly a value, and not just a changing priority in an organization, it must be led by the leader of the organization, not simply delegated to a safety professional.  Other values such as integrity or honesty are not delegated, but led and demonstrated by organizational leaders.

Many safety professionals are titled as safety managers and, as such, can be delegated the job of managing the safety activities and recordkeeping of the organization.  However, if these safety managers are expected to truly lead safety, they find themselves competing with the organizational leaders of finance, engineering or sales. This very delegation suggests that the true goal of the organization is being led by the leader and everything else is less important.   Safety becomes a sub-culture led by a sub-leader and takes a secondary and non-integrated priority in the minds of workers.  This division can lead to a dichotomy or conflict of priorities in which workers have to choose between pleasing the boss of production or the boss of safety.

Leading safety means establishing the value and walking the talk.  Workers take cues from organizational leaders about what is most important.  Leaders who regularly talk about safety and lead by personal example make the job of the safety manager much more fluid and truly integrate safety as a core organizational value that is woven into the fabric of daily work.

-Terry L. Mathis

For more insights, visit 

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS three consecutive times. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence (2013, WILEY).

Greetings everyone, this podcast recorded while in Galveston, TX. I’d like to share an article I wrote that was published May 2014 in BIC Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

Is safety excellence a matter of stopping risks or starting precautions?  Should we focus on the “thou shalt nots” of safety, or encourage positive action?  This topic directly impacts the question we have discussed before, “Is safety excellence a matter of achieving success or avoiding failure?”  But beyond that philosophical point, let’s discuss the tools used for starting and stopping human behavior and their side effects.

The ultimate behavioral stopping tool is punishment.  In the behavioral sciences, anything that tends to stop behavior is consider punishment and what makes it effective is the timing and probability.  Negative consequences for behavior that are certain and timely tend to stop, or “extinguish” the behavior.  But punishment does not automatically start another behavior in its place.  Artificially-imposed punishment can also damage relationships and culture.  It can be important to stop certain behaviors that present unacceptable risks or damage safety culture, and punishment might be the right tool for that job.

Starting tools for behavior include positive reinforcement and motivation.  If the safety challenge is getting workers to identify risks, take precautions or participate in safety activities, these starting tools can be invaluable.  Starting tools also are relationship and culture builders.  Workers who help each other start better practices and improve performance tend to strengthen the bonds between themselves. 

Determining the right tools for safety excellence involves accurately identifying exactly what behaviors need to be stopped or started.  An effective safety strategy should include these distinctions.

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Greetings everyone, this podcast recorded while in Anchorage, Alaska. I’d like to share an article I wrote that was published March 2014 in BIC Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!


Shawn M. Galloway
ProAct Safety

As more and more leaders and safety professionals realize the limitations of reactive safety, they search for leading indicators to help them manage safety more proactively.  This thinking fueled the concept that lagging indicators alone, are not truly representative of safety performance, nor are they predictive or prescriptive.

 The first round of so-called “leading indicators” was little more than a measurement of safety-related activities: hours of safety training, attendance at safety meetings, participation in safety programs, etc.  OSHA’s crackdown on incentives that could potentially suppress reporting of accidents drove many organizations to base their incentives on these activity metrics rather than simply not having an accident.  

When behavior-based safety became the rage, the measurement of behaviors from observations came to be thought of as a leading indicator. As safety culture became a buzz phrase, perception surveys gained in popularity and came to be considered another potential leading indicator.  The search for meaningful leading indicators goes on because no one of these has proven adequate in predicting and preventing injuries.

Where none of these alone succeed, all of them together potentially can.  A balanced-scorecard approach in which the metrics not only complement, but predict each other has proven quite effective in proactively predicting how to prevent accidents.  When you measure how much activity it takes to change perceptions, how much of a change in perceptions it takes to change behaviors, and how much behavior change it takes to change the lagging indicators, you begin to truly measure the effectiveness of safety efforts.  Just as balanced scorecards have revolutionized strategic management, with our most successful clients, balanced scorecards for safety have proven to have a transformational impact on safety management. How balanced are your measurements? 

-Terry L. Mathis

Terry L. Mathis is the founder and CEO of ProAct Safety, an international safety and performance excellence firm. He is known for his dynamic presentations in the fields of behavioral and cultural safety, leadership, and operational performance, and is a regular speaker at ASSE, NSC, and numerous company and industry conferences. EHS Today listed Terry as a Safety Guru in ‘The 50 People Who Most Influenced EHS in 2010, 2011 and 2012-2013. He has been a frequent contributor to industry magazines for over 15 years and is the coauthor of STEPS to Safety Culture Excellence, 2013, WILEY.

Greetings everyone, this podcast recorded while in Decatur, AL. I’d like to share an article I wrote, published September 2013 in OH&S Magazine. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence - http://proactsafety.com/insights/steps-to-safety-culture-excellence

Have a great week!

Shawn M. Galloway
ProAct Safety

Greetings everyone, this podcast recorded while in Baku, Azerbaijan. I’d like to share an article I wrote that was published December 2012 in Occupational Health & Safety Magazine.  It was titled, Understanding the Roles of Behavior in Safety. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com. I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence, available through WILEY (publisher), Amazon or Barnes and Noble. Have a great week! Shawn M. Galloway ProAct Safety, Inc

Greetings everyone, this podcast recorded while in Billings, MT. I’d like to share an article I wrote that was published December 2012 in BIC Magazine.  It was titled, Avoiding the 10 Common Pitfalls of Behavior-Based Safety. The published article can either be found on the magazine’s website or under Insights at www.ProActSafety.com. I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store. For more detailed strategies to achieve and sustain excellence in performance and culture, pick up a copy of our book, STEPS to Safety Culture Excellence, available through WILEY (publisher), Amazon or Barnes and Noble. Have a great week! Shawn M. Galloway ProAct Safety, Inc

Greetings everyone, this podcast recorded while in Memphis, TN. I’d like to share an article I wrote that was published November 2012 in my column BIC Magazine. It was titled, A.W.A.R.E. – Five Steps To A Successful Safety Observation. The published article can either be found at www.BICAlliance.com or under Insights at www.ProActSafety.com.

I hope you enjoy the podcast this week. If you would like to download or play on demand our other podcasts, please visit the ProAct Safety’s podcast website at: http://www.safetycultureexcellence.com. If you would like access to archived podcasts (older than 90 days – dating back to January 2008) please visit www.ProActSafety.com/Store.

Have a great week!

Shawn M. Galloway

ProAct Safety, Inc