Safety Culture Excellence®

Greetings! Recording this podcast while working in Tulsa, Oklahoma. Recently one of the subscribers to this podcast, Peter Hinton, emailed me to discuss the podcast and offered the following suggestion: “…as I listen to your podcasts I chuckle at the statement “ …Recorded while on the road…” I envision you driving and trying / recording your podcast. This of course is not accurate, but it makes me wonder how many people might think it is accurate? If I could recommend changing your statement to something like, recorded while away from home, in Timbuktu…. You have discussed multitasking a time or two, and the dangers of distracted driving, so…..”

Thanks Peter your comment reinforces the importance of providing feedback. I didn’t consider how this statement could be interpreted and it has become a habit. I’ll try to remember this as I record future podcasts.

For the podcast this week I would discuss the public events we have scheduled in October 2010. I’d like to begin first discussing the two public webinars we have scheduled, then talk about National Safety Council’s 2010 Congress and Expo and close with details of our upcoming Lean Behavior-Based Safety Internal Consultant Certification Workshop

Webinar: Integrating Lean and Safety: Myths and Practical Strategies

01 October 2010

12:00 PM ET

Details:

Lean does not mean less; however less is indeed what we are continuing to face. Lean in safety focuses on effectiveness and efficiency. This has become an increasing necessity as our resources become less and less. Peter Drucker once said, "There is nothing so useless as doing efficiently that which should not be done at all." We can no longer afford to "throw money" at a problem. Our attention must be focused on transformational opportunities while integrating the philosophy of continuous improvement into the fabric of the culture.

Webinar: Cop or Coach?  How Supervisors Can Make a Difference

12 October 2010

11 am ET

Details:

Do your employees view supervisors as safety police or safety coaches? Do your supervisors view their role in safety as more than just “keeping people safe and correcting them when they aren’t”?

NSC 2010

Terry Mathis and I are honored to be invited back to speak this year at National Safety Council 2010 Congress & Expo. If you are attending the event please either drop by our booth (#3547) or join us for one of our talks listed below.

 NSC 2010 Congress & Expo Booth # 3547

Session #20: Using Podcasts to Improve Safety

October 4 [1:30pm - 3:00pm]

Communicating safety information is a challenge that has a new potential solution: Podcasts are being used to help consultants reach clients, safety managers reach and train logistically challenged workers, and organizational leaders share their safety vision and strategy with workers they seldom see in person. This session studies cases involving each of these uses, and discusses results and possible future applications.

Session #60: Teaching Supervisors to be Safety Coaches

October 5 [1:30pm - 3:00pm]

Learn how Georgia-Pacific is training its supervisors to coach safety and how this training fits into its overall strategy for safety excellence. Learn how leveraging the key position of supervisor impacts safety from the middle of the organization and extends out in all directions. The training, which has been used in other organizations, has been modified to meet specific goals in GP and targets a coordinated effort with the overall business management strategy.

Session #62: Sustainable Safety Cultures

October 5 [1:30pm - 3:00pm]

Many companies are focused on creating an improved safety culture and have achieved success in doing so. Marshall Goldsmith wrote a book titled, “What Got You Here Won’t Get You There,” and the same holds true for maintaining a safety culture. This highly inspirational session will discuss ways to continuously increase the positive factor of your safety culture and ensure you don’t fall into traps that negatively affect your success.

Session #84: Unions and BBS: The Seven Deadly Sins

October 5 [3:30pm - 5:00pm]

Behavior-based safety has a history of conflict and resistance from unions – for some good reasons. Learn what those reasons are, how the conflict started, and how to avoid it. If you want to use BBS at a union site, you need to know how to gain union support and engagement – and not to repeat the mistakes of the past. Take away a step-by-step checklist to guarantee success.

Lean Behavior-Based Safety Internal Consultant Certification Workshop

26-28 October 2010

Houston, Texas

Workshop Details:

This intensive, highly interactive workshop will fully qualify attendees to return to their companies prepared to design a customized plan to strategically implement a Behavior-Based Safety process.  This approach is an option for companies who want to maximize their own ability to implement BBS while minimizing outside costs.

Recommended Option It is ProAct Safety’s experience-based belief that to ensure success, materials should be customized to reflect the unique culture of the location and details of the process. Handout materials are provided for seminar use only. Electronic materials are not included. If the attendees would like to license the materials for use at a single site or multiple locations, please contact ProAct Safety for a quote.

Creating Internal Capabilities This workshop will train participants to utilize ProAct Safety’s Lean BBS^® methodologies for facilitating an implementation. Most importantly, it will prepare the consultants to anticipate and handle the issues that can challenge the success of Behavior-Based Safety (BBS) efforts.  Participants will also be able to identify opportunities to minimize the perception of change, achieve the quickest success possible, and ensure long-term process sustainability.

ProAct Safety has been extremely successful with their Internal Consultant Certification Workshop that is designed for organizations that desire to internalize and sustain Behavior-Based Safety capabilities. Additionally, ProAct Safety is familiar with all the major methods of implementation and has developed a collection of best practices through our experience with over 1000 successful Behavior-Based Safety implementations.  Because of this unique position, we are able to instruct individuals on specific consultative methods to customize & implement Behavior-Based Safety, and attractive but ineffective approaches to avoid.  Companies using this path strategy should have highly qualified personnel and sufficient internal resources.

ProAct Safety will certify the selected individuals to return to their location and begin designing and implement a customized Behavior-Based Safety process. This approach is not strictly a train-the-trainer course, nor is it intended to teach individuals to simply deliver training on Behavior-Based Safety. Every site will have its own unique challenges and cultures. To allow the internal consultants the most opportunities for success, it is extremely important they understand and internalize the strategies to identify the site-specific variables that have become, or could become, problematic barriers. What works at one site will not always work at another.

Lean BBS^® utilizes aspects of performance and quality systems to drastically reduce the typical internal resource requirements of a Behavior-Based Safety process. Lean Behavior-Based Safety focuses on leveraged use of resources, resulting in better results in a shorter time, less disruption to operations, and less resistance from workers and unions.

Re-energize Your Existing BBS Process Unfortunately, it is common to see the results from many traditional Behavioral Safety processes plateau after the first two to three years of operation.  At that point, the process can become routine and lose the original result-based orientation.  The successes that motivated the process early-on disappear and the entire process tends to slowly lose momentum.  Successful Behavior-Based Safety processes do not typically fade away, but can be much less effective than they are capable of being. This is the perfect time for BBS process improvement.  Improvement strategies can accomplish several important objectives:

• Attain the next step in accident-reduction results through better targeting
• Increase the level of expertise in the personnel active in the process
• Provide new techniques to the observation and data analysis strategies
• Re-energize the process utilizing Lean BBS® techniques to improve results and increase employee participation
• Reduce manpower requirements to maintain the process
• Assess the existing Behavior-Based Safety process for foundations to build on
• Make more efficient use of site leaders and steering teams
• Narrow the focus of the checklist to improve efficiency
• Focus observations where they will produce the best results
• Learn tactics for continuous process improvement to ensure process sustainability 

Internal Consultant Workshop Materials After completing the workshop, your Internal Consultant(s) are certified by ProAct Safety. The attendees will be provided with a binder containing the following handouts:

• Internal Consultant Overview
• Internal Consultant Implementation Guidebook
• Behavior-Based Safety Assessment Kit
• Steering Team Training Presentation
  • Learn The Process
  • Customize And Design Your Process
  • Analyzing The Data And Creating Data-Driven Action Plans
  • Sustain The Process And Self Auditing Techniques
• Steering Team Workbook
• Observer Training Presentation
• Observer Training Booklet
• Workforce Training Presentation
• Workforce Briefing Handout
• Managers’ and Supervisors’ Role in BBS Presentation

Participants will leave this workshop with the knowledge and skills to:

• Conduct an assessment to determine site readiness
• Strategically plan a custom implementation of BBS
• Appropriately select steering team members and observers
• Manage and coach the team through a BBS implementation or expansion
• Train site leaders to understand and adapt the process to the specific needs and culture of the site
• Develop a site-specific checklist of behaviors which will have the greatest impact on accident prevention
• Develop a site-specific customized observation and feedback strategy that will have the highest impact
• Customize training for observers to gather data and give feedback to improve behaviors
• Build a management-support infrastructure to ensure long-term success
• Hold kickoff activities to start the BBS process
• Monitor and audit the process to keep it on course
• Continuously improve the process

Advanced Elements:

• Change Management: The psychology of resistance to change, and how to avoid creating resistance.
• Culture Change Strategies – A Best Practices Approach
• Advanced Assessment Strategies – Developing Quick Wins
• Building understanding and support for the BBS process prior to assessment or implementation
• Strategic options for implementation that customize the process for the site culture

Have a great month!

Shawn M. Galloway

ProAct Safety, Inc.

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Greetings, recorded this on the road in Ottawa, Illinois. The topic this week is about an upcoming webinar scheduled for 07 May 2010 titled, Three-Step Model to Safety Coaching. 

http://www.proactsafety.com/webseminars 

“When the leaders don’t lead, the followers don't follow." This is especially true in safety. Managers and supervisors play a critical role in the safety efforts of most organizations. Their impact on safety can be tremendous, regardless of their involvement. If properly aligned with organizational goals and taught the skills to be effective performance coaches (and most importantly, safety coaches), not only will it greatly enhance their ability to coach safe behavior in workers, but it also increases productivity, quality, and many other areas of performance.

Based on the most effective strategies and successful projects in the industry, this webinar will provide the details of the Three-Step Model for Safety Coaching, and reiterate the principles needed to be an effective coach.

I hope you are able to join us!

Shawn M. Galloway

ProAct Safety

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Greetings everyone recorded this on the road in Santa Fe Springs, California. The topic this week is about an upcoming webinar, scheduled for 02 April 2010 titled, Customizing Your Own Safety Perception Survey.

http://www.proactsafety.com/webseminars

A safety culture is made up of common practices, attitudes, and perceptions of risks that influence behavioral choices both at work and away from work. To begin to understand your safety culture, it is critical to recognize the current perceptions that exist within your organization, and the conditioning affect they will have on new employees. 

There are standard perception surveys available; however, a one-size approach to understanding safety perceptions is never as effective as a customized approach. The webinar will outline the steps critical for you to internally design, administer, and interpret a customized safety perception survey.

I hope you are able to join us!

Shawn M. Galloway

ProAct Safety

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Greetings, recorded this on the road in Louisville, Kentucky. The topic this week is about an upcoming webinar scheduled for this Friday, 05 March 2010 titled, Assessing Your Behavioral Safety Process: Finding New Results. - http://www.proactsafety.com/webseminars 

Many traditional Behavior-Based Safety process results plateau after the first two to three years of operation. At this point, the process can become routine and lose the original results-based orientation. When this occurs, the successes that motivated the process early on quickly diminish, and the entire process tends to simply “go through the motions” and slowly lose momentum. Don’t let this happen to you. 

Based on ProAct Safety’s extensive experience in assessing and improving all major approaches to Behavior-Based Safety, this webinar will provide a simple structure to internally assess your existing Behavioral Safety process.

I hope you are able to join us!

Shawn M. Galloway

ProAct Safety

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Greetings, recording this week from East Brunswick, New Jersey. This week I’d like to provide an overview of an upcoming free webinar scheduled for the 24th of September 2009. The webinar will be hosted by EHS Today. You can find a link to enroll at either www.ProActSafety.com or www.EHSToday.com if you are reading this after the live event, a link should be available to watch it on demand at www.ProActSafety.com.

There are many processes called Behavior-Based Safety, or something similar, and Unions oppose most of them. When you examine union resistance to Behavior-Based Safety, you find seven primary objections. How did this opposition start, why is it not resolved, and what can you do about it if you want to use Behavior-Based Safety at a union site? This webinar explores the history, the seven key issues, and a detailed plan for Behavior-Based Safety success that has worked at over 600 union sites. So Terry and I sat down to discuss this webinar and what will be covered. I hope you enjoy!

Shawn Galloway

ProAct Safety

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Can you teach an old dog a new trick?

For 25 years, Behavior-Based Safety (BBS) has proven to be an effective tool for the reduction of workplace accidents. With some simple yet meaningful modification, BBS can become an extremely effective tool to create, coach and achieve sustainable safety culture excellence. The great news: This can happen in a short amount of time!

Terry Mathis, author and safety culture practitioner of a thousand safety culture change and BBS initiatives, will provide examples of how to:

1. Develop self-actionable strategies to better understand your safety culture.
2. Implement a new Results-Based (Lean) BBS process, or modify an existing one that directly begins to positively shape and transform your safety culture.
3. Utilize elements of a behavioral-coaching approach to help shape safety culture, without the requirement of a full BBS process.
4. Truly integrate this tool into the culture and thus ensure sustainability of a positive transformation. 

About the Presenter: Terry L. Mathis is the CEO and Founder of ProAct Safety. Prior to starting the firm in 1993, he held the position of Director of Training for Coca-Cola, where he developed several new innovative approaches to safety.

  He is a veteran of over 1,000 safety improvement projects in 23 countries and 21 languages, has spoken at ASSE, NSC, numerous company and industry conferences, and is a regular presenter at Seminar Fest. He is a professional member of ASSE.

Click Here to Register: http://ohsonline.com/Webcasts/2009/03/Proact.aspx

Intro to Lean Behavior-Based Safety

Length: 60 Minutes

Host:           Shawn Galloway, President & COO - ProAct Safety

Presenter:     Terry Mathis, Founder & CEO - ProAct Safety

What You Will Learn:

1. What is Lean BBS^®? - Lean is not just less
2. Why this approach has become the most successful in the industry
3. What options are available for Behavior-Based Safety in today's lean atmosphere
4. How Lean Behavior-Based Safety works in logistically challenged organizations
5. The typical results that a company should expect
6. How to identify if your company is not ready for Behavior-Based Safety
7. How to ensure success and trust with represented workforces (Labor Unions)
8. Why customization is vital if sustainability is your goal.
9. Existing processes - critical questions and easy to spot waste
10. What it takes to ensure success of a Lean Behavior-Based Safety approach

Lean Behavior-Based Safety is based on the philosophy of achieving faster accident reductions with the minimum internal resources and external cost requirements, ultimately achieving a more sustainable internalized continuous improvement process.

Borrowing proven techniques from Lean Manufacturing, Six Sigma, and experiences from over 1000 successful implementations, Lean Behavior-Based Safety has proven to be the most efficient and practical approach to an already effective theoretical process.

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Hello everyone this is Shawn Galloway the host of Safety Culture Excellence. As you listen, you can tell this is not one of our normal podcasts, this is a special one to inform you of an upcoming webinar. On the 04^th of December 2008 we will be hosting a free one hour webinar titled, “Intro to Lean Behavior-Based Safety.”  While we are putting this on at no cost to the participants, you must qualify to be able to attend. To find the registration type in proactsafety.webex.com do not type in the www, just proactsafety.webex.com.

If you are not familiar with Behavior-Based Safety, it is a systematic method of identifying the precautions most critical to accident prevention and reinforcing and refocusing workers on these precautions through workplace coaching then responding to leading indicator information and common practice data; rather than identifying the holes in your safety system with accident data. 

Since 1984, BBS has proven to be an effective tool for the reduction of workplace accidents.  As we all know, the business climate has changed dramatically; and what people find is that most approaches to Behavior-Based Safety have changed little. Even a proven technology with documented results must eventually evolve or become obsolete.

Lean BBS is a customized approach that utilizes aspects of performance and quality systems to drastically reduce the internal resource requirements of a BBS process. Lean BBS was founded on the business philosophy of achieving maximum results with minimal expenditure of resources. Borrowing proven techniques from Lean Manufacturing™, Six Sigma™, and experiences from hundreds of successful BBS implementations, Lean BBS has proven to be an efficient approach to an already effective process because it is a collaboratively developed results based methodology. Whether you are new to Behavior-Based Safety, or if you have an existing process and you would like to learn some new ideas, check out the webinar at proactsafety.webex.com

Have a great week!

Shawn Galloway, ProAct Safety, Inc

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Terry Mathis (Founder and CEO of ProAct Safety) lead an online webinar recently for Occupational Health & Safety titled “Building Your Bridge to Safety Culture Excellence” Is an excellent safety culture the chicken or the egg? How do you truly weave safety into the fabric of cultural activities? How do you integrate safety initiatives so they synergize rather than compete for resources? How do you ultimately build the bridge between your current results and true world-class excellence? “The last frontiers of safety excellence can only be crossed by organizations with mature and highly functioning safety cultures.” – Terry Mathis

This seminar explores the integration of cultural formation in the overall picture of safety excellence efforts. The webinar will provide actionable strategies gained from experience innovating safety excellence with more than 125 organizations and 900 global engagements. Learn how to define the tools, the processes, the timetables, and the range of options for creating a truly exceptional safety culture, which produces truly excellent safety results.

The webinar can now be found and played on demand by navigating here: http://ohsonline.com/Webcasts/2008/09/Proact.aspx

Terry Mathis (Founder and CEO of ProAct Safety) lead an online webinar recently for Occupational Hazards titled “Is Safety About Achieving Success or Avoiding Failure?” We have defined safety for so long as the lack of accidents that we are beginning to lose sight of the objective. When accidents go away for a while is it because of safety success or is it simply luck or normal variation? This free webinar explores what safety might look like rather than simply the lack of accidents. Learn the ten signs that safety is at work in your organization and how to tell if the accidents are responding to your efforts or other forces.  

The webinar can now be found and played on demand by navigating here:  http://ehstoday.com/webinars/#safety